IT Support Services

IT Services.
Fit for your Business.

Primary IT offers IT Services from a remotely managed IT department for small and medium businesses. You’ll get your own IT director, high-quality support from our help desk, and access to a team of experts – all at a fraction of the cost of hiring your own.

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Outstanding
Customer Service.

In everything we do, outstanding customer experience is what comes first. From our very first interactions, we place an emphasis on you and your businesses' needs.

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Single
Point of Service.

Does dealing with your internet, email, web hosting and software vendors feel like an unpleasant game of ping pong? At Primary IT, everything is our problem. If an issue is outside of our control, we'll deal with your technical vendors on your behalf.

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Primary IT is one of the leading provider of IT services and support to organisations in the central and lower North Island, with offices in the Wellington and Palmerston North regions.

We believe in building long lasting relationships with our customers, acting as a trusted IT arm of their business to help them exceed in their field using technology.

When our customers succeed, we succeed. Our tailored IT support services are focused towards the unique needs of small to mid-sized companies and organisations.

About Us

Our vision is to be sustainable and dynamic. To be the premier provider of IT products, services and solutions that enable and transform the way our customers work with IT. To deliver consumer value and customer leadership faster, better and more completely than our competition. We believe that our company, any company, is the people who make it up – the people who make it work. Because we understand both the healthcare industry and IT, we can offer a service to healthcare providers and new business that is second-to-none.

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IT Support Services and Solutions

IT Support Services

Proactive, responsive and professional remote and onsite IT support for your organisation

Cloud Hosting and Storage

With our own data centre, we are equally happy delivering on-site, private cloud or hybrid services.

Public Microsoft and Private Axion cloud solutions for data redundancy and application hosting. Medtech32 and Medtech Evolution hosting. File, Print and Authentication hosting.

Telephony and Networking

Fast and reliable network solutions for your business. Fibre, network failover solutions, VOIP telephony, managed wireless.

Cybersecurity Services

Network and security audits. Mail filtering solutions. Security awareness training and phishing tests.

Hardware and Software

Procurement and warranty management of a wide range of hardware and software. Notebooks, Desktops, PCs, Servers, Monitors, Printers and Networking. Leasing options available.

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Email Services

Modernise your email systems. Office 365 and Microsoft 365 migration and on-going management. Email backups and archival. Uniform organisation wide signatures.

Managed Print Solutions

Wellington's premier provider of Brother Managed Print solutions for Brother Desktop Printers and MFCs and Konica Minolta copiers.

Medtech and Indici

We are the largest IT provider in the greater Wellington region for Medtech and Indici PMS infrastructure solutions with experienced and certified technicians.

OSTERISK

IT Support Services made Easy

Audit

We complete a comprehensive audit of your current technology, identifying business risks, security risks and technology optimisations that can be made to add real value to your business.

Strategy

We sit down with you and work out a strategy that takes into account business requirements, costs and timeframes to formalise a strategic IT plan suited for your organisation.

On-Boarding

We complete the necessary work to raise your IT infrastructure to meet your business and strategic needs. We then provide you with proactive and responsive support as required.

Our Customers

Feilding Health Care has been supported by Primary IT since 2016. The staff are always friendly and knowledgeable and quick to respond. They understand our business and the urgency of resolving ICT issues in our busy Integrated Family Health Centre. We find the helpdesk easy to access as well as senior technicians when necessary. We would certainly recommend Primary IT to other businesses, especially General Practices.

Nicky – Feilding Health Care

Our long standing relationship with Primary IT is built on the trust we have in this company’s ability to look after every aspect of our IT system. They respond promptly and efficiently to service requests, provide us with a managed security solution and are actively forward facing, ensuring that we are aware of what is on the horizon and the potential benefits to the business. We needed to quickly set up a Covid Testing Centre during lockdown in April and relied heavily on Primary IT who provided advice, equipment and technical support. We highly recommend Primary IT.

Lyn – Karori Medical Centre

“Great company to work with. Would 100% recommend to others for IT services!”

Ben – Seekom

Healthcare can be complex and challenging at times, but having the support and on-call advice from a responsive IT provider is important. Speed, strategic advice, up to date information are all key factors and are good value for money. Health care can be time critical and the support team at PrimaryIT are always on hand to either remote onto our system or come out to site should the need arise. They keep our systems up to date with the new functionalities and we are so grateful for their prompt service. Healthcare can be complex and challenging at times, but having the support and on-call advice from a responsive IT provider is important. They keep our systems up to date with the new functionalities and we are so grateful for their prompt service. Great service, and great people. PrimaryIT deliver everything you’d expect and more.

Tracey – Onslow Medical Centre

Primary IT have partnered with Ropata Health for over 10-years to supply all of our IT infrastructure and support requirements. This partnership has proven invaluable over the years as we have gotten to know each other’s teams, forming long lasting bonds which enables us to work together much closer. The team at Primary IT know our business inside out, this understanding makes changes and enhancements seamless and when we moved into our new building the team allocated to our project ensured that everything from the supply of new equipment to the installation of hundreds of components was planned and executed with precision. I firmly believe all of the Primary IT team have our best interest at heart and they make it feel like we are dealing with friends and not just another contracted service provider. They care, and that is important to us.

Adrian – Ropata Health

“We at HCP regularly use the services of Primary IT. They are always responsive, often at short notice and will work through any issues until resolution.
They understand our IT business requirements and are integral to supporting us with day to day IT requirements as well as planning and implementation of any new needs HCP have.”

Lea – Horowhenua Community Practice

I have had the pleasure of working with Primary IT through several IT transitions at our medical practice. Advice has been impartial and tailored accurately to our needs and situation. Communication has been swift and follow up service outstanding. In my experience it is hard to find such service in the IT industry and would thoroughly recommend Primary IT to anyone seeking a fit for purpose IT system for their business.

Andy – Sydney Street Health

Wow, what a team. I have had a long term relationship with the team at Primary IT. I find them extremely professional and responsive to our needs and requests. I would thoroughly recommend them to anyone from a person starting out to a well established organisation they have their finger on the pulse.