• Helpdesk: +64 4 831 1224
  • Business Hours: 7:30am to 5:30pm Mon – Fri

Healthcare IT

Healthcare IT Services

Primary IT supports over 60 Primary HealthCare practices and more than 1300 Healthcare Professionals for their IT services, and is the largest IT provider for the sector in the Lower North Island. We know the responsiveness, reliability and care that General Practitioners, Nurses, Practice Managers and Administration staff need from their IT partner.

We have vast experience in supporting Medtech32, Medtech Evolution, Indici and MyPractice patient management systems and have been providing IT support to the Healthcare sector for over 16-years.


Medtech32 and Medtech Evolution Hosting in our Axion Cloud

Primary IT maintains their own private cloud within New Zealand specifically tailored to host Medtech32 and Medtech Evolution. This means you no longer have a requirement for a server on-site.

  • Medtech32 and Medtech Evolution Certified Engineers
  • Full IT Support for all staff
  • Healthcare focused security audits
  • Network and Internet Services
  • Telephone and VOIP Services that meet Health Care Home requirements

We also provide support for:

  • Healthlink
  • MIMS
  • Dictation Software
  • SecureIT
  • Electronic Special Authorities
  • Txt2Remind
  • ACC Digital Certificates
  • Best Practice

Feilding Health Care has been supported by Primary IT since 2016. The staff are always friendly and knowledgeable and quick to respond. They understand our business and the urgency of resolving ICT issues in our busy Integrated Family Health Centre. We find the helpdesk easy to access as well as senior technicians when necessary. We would certainly recommend Primary IT to other businesses, especially General Practices.

Nicky – Feilding Health Care

Our long standing relationship with Primary IT is built on the trust we have in this company’s ability to look after every aspect of our IT system. They respond promptly and efficiently to service requests, provide us with a managed security solution and are actively forward facing, ensuring that we are aware of what is on the horizon and the potential benefits to the business. We needed to quickly set up a Covid Testing Centre during lockdown in April and relied heavily on Primary IT who provided advice, equipment and technical support. We highly recommend Primary IT.

Lyn – Karori Medical Centre

“Great company to work with. Would 100% recommend to others for IT services!”

Ben – Seekom

Healthcare can be complex and challenging at times, but having the support and on-call advice from a responsive IT provider is important. Speed, strategic advice, up to date information are all key factors and are good value for money. Health care can be time critical and the support team at PrimaryIT are always on hand to either remote onto our system or come out to site should the need arise. They keep our systems up to date with the new functionalities and we are so grateful for their prompt service. Healthcare can be complex and challenging at times, but having the support and on-call advice from a responsive IT provider is important. They keep our systems up to date with the new functionalities and we are so grateful for their prompt service. Great service, and great people. PrimaryIT deliver everything you’d expect and more.

Tracey – Onslow Medical Centre

Primary IT have partnered with Ropata Health for over 10-years to supply all of our IT infrastructure and support requirements. This partnership has proven invaluable over the years as we have gotten to know each other’s teams, forming long lasting bonds which enables us to work together much closer. The team at Primary IT know our business inside out, this understanding makes changes and enhancements seamless and when we moved into our new building the team allocated to our project ensured that everything from the supply of new equipment to the installation of hundreds of components was planned and executed with precision. I firmly believe all of the Primary IT team have our best interest at heart and they make it feel like we are dealing with friends and not just another contracted service provider. They care, and that is important to us.

Adrian – Ropata Health

“We at HCP regularly use the services of Primary IT. They are always responsive, often at short notice and will work through any issues until resolution.
They understand our IT business requirements and are integral to supporting us with day to day IT requirements as well as planning and implementation of any new needs HCP have.”

Lea – Horowhenua Community Practice

I have had the pleasure of working with Primary IT through several IT transitions at our medical practice. Advice has been impartial and tailored accurately to our needs and situation. Communication has been swift and follow up service outstanding. In my experience it is hard to find such service in the IT industry and would thoroughly recommend Primary IT to anyone seeking a fit for purpose IT system for their business.

Andy – Sydney Street Health

Wow, what a team. I have had a long term relationship with the team at Primary IT. I find them extremely professional and responsive to our needs and requests. I would thoroughly recommend them to anyone from a person starting out to a well established organisation they have their finger on the pulse.

Chris – Te Waiora Community Health Practice